YAXXA: Support Procedures


All customers should expect the following from support:


All are resolved to achieve at least one of the following:

        Customer is satisfied with the matter

  •     Matter is explained as not being possible and why
  •     Matter is defined as being a feature request for future development
  •     Matter is defined as being a feature request that the customer would like to speak to the Account Manager about to escalate
  •     All replies should be clear and understandable


What we ask for in return from all customers:


  •     An effort to provide clear descriptions of the issue
  •     That the customer replies in a timely manner until the matter is resolved


STANDARD SUPPORT:


All support matters should be entered as a Ticket.


This can be done by sending an email to service@yaxxa.co.za from your ‘registered’ email address. Non-registered emails will be lost, please see your Account Manager if you have more than one email address to register.


Tickets will be replied to within 1 hour on business days.


Hours of business are from Monday – Friday : 8 AM - 5 PM Monday - Friday