YAXXA: Support Procedures
All customers should expect the following from support:
All are resolved to achieve at least one of the following:
Customer is satisfied with the matter
- Matter is explained as not being possible and why
- Matter is defined as being a feature request for future development
- Matter is defined as being a feature request that the customer would like to speak to the Account Manager about to escalate
- All replies should be clear and understandable
What we ask for in return from all customers:
- An effort to provide clear descriptions of the issue
- That the customer replies in a timely manner until the matter is resolved
STANDARD SUPPORT:
All support matters should be entered as a Ticket.
This can be done by sending an email to service@yaxxa.co.za from your ‘registered’ email address. Non-registered emails will be lost, please see your Account Manager if you have more than one email address to register.
Tickets will be replied to within 1 hour on business days.
Hours of business are from Monday – Friday : 8 AM - 5 PM Monday - Friday