Monitor

 


 


Monitor


The monitoring window allows the administrator to monitor all PBXware extensions, trunks, conferences, queues, and live channels in real time.


Extensions


 


Extensions


Monitored extensions are displayed in real time with the following details:

  • Name 
The name to which the user extension is registered 
(ex. Peter Doyle) 
(Display) 
  • Extension 
The protocol used by the extension/extension network number 
(ex. SIP/2002) 
(Display) 
  • IP address 
IP address:port UAD/Phone registered to, and country flag icon appear 
(ex. 192.168.1.1:5060) 
(Display) 
  • Status 
UAD/Phone network status (Online/Offline) 
(ex. Online/Offline) 
(Display) 
  • User Agent 
UAD/Phone Brand/Version 
(ex. Grandstream 101) 
(Display) 
  • On Call 
Is the user participating in the conversation at this moment 
(ex. Yes, No) 
(Display) 

If you click on an IP address, it will open up a new window showing the phone's web interface, if there is one enabled.


TIP

Certain call actions (such as transferring calls, hanging up, etc...) can be performed on active calls as well.

Search


 


Search


  • Refresh 
Time interval in seconds at which the data details should be refreshed
(ex. Select '10 sec' in this field, for example, to refresh every 10 seconds) 
(Select box)
  • Protocol: 
Filter the data based on protocol type (ALL, SIP, IAX) 
(ex. Select 'ALL', for example, and click the 'Sort' button to display both SIP and IAX extensions) 
(Select box) 
  • Status 
Sort extensions based on their network status (ALL, Online, Offline)
(ex. Select 'Online' for example, to display extensions that are registered/online only) 
(Select box)

Actions


 


Actions


  • Monitor 
Listen to active conversations. Select one of the active conversations by clicking on the checkbox next to the extension, clicking this button, and providing the extension number that should listen to the active conversation.


 


Actions dialog box



NOTE: You may listen to active conversations by dialing *199 + $EXTENSION number as well. But no matter which method you listen to calls with, the listening service has to be enabled in the enhanced services of the extension that listens to the call
(ex. Let's say extensions 1000 and 1001 are in conversation. Select this button and type 1005 into the pop-up window. Extension 1005 will ring and, once the handset is picked up, the active conversation will be heard). 

  • Transfer 
Transfer a party from the active conversation to a different destination
(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. Type 1005 in the pop-up window. Extension '1001' will be transferred to extension '1005') 

  • Hangup 
Hang up the active conversation
(ex. Let's say extensions 1000 and 1001 are in conversation. Select one extension (e.g. 1000) under 'Channels' and click this button. The conversation between these two extensions will be terminated). 

  • Reboot 
This option is currently used to reboot phones
(ex. If you have a phone that is online, select 'Reboot' from the 'Channels' select box of that phone and click on the 'Reboot' button)