Reports

Reports displays detailed records of all PBXware calls, system action logs, CLI messages, and SMTP logs

CDR

CDR displays detailed records of all PBXware calls with the following details

CDR

From:

The extension number from which the call was made

(ex. If the call was made from extension 1001 to extension 1004, '1001' is displayed here).

(Display)

To:

The extension number to which the call was made

(ex. If the call was made from extension 1001 to extension 1004, '1004' is displayed here).

(Display)

Date/Time:

Date and Time when the call was made

(04 Oct 2006 10:44:10)

(Display)

Duration:

Call duration time in hh:mm:ss format

(ex. 00:12:45)

(Display)

Billing:

Time billed by the system

(ex. 00:12:45)

(Display)

Cost:

Cost of the call

(ex. 2.3)

(Display)

Status:

Displays the call status

Example:

Depending on whether a call was answered or not, this field value may have the following content:

Answered
Not Answered
Busy
Error

(Display)

This icon is displayed once a call is recorded and 'Delete' or 'Listen' enhanced service is active
This is a box used with the CDR commands to select a desired call

Search/Filter

Date Range:

Select a Search/Filter start date

(ex. Click on the small 'Calendar' icon next to a field and select the desired date)

(Option button)

From:

Select whether you want to search the CDRs by Destination(s) or by Trunk from which the call came in

(ex. Destination(s) or Trunks)

(Select box)

To:

This field points to the Destination(s) or Trunk for which you are searching

(ex. Trunk)

(Select box)

Status:

Search calls by selecting the desired call status

Example:

Click on the 'Please Select' button and select one of the available fields:

All
Answered
Not Answered
Busy
Error

(Select box)

ID:

Search/Filter

CDRs can now be filtered by 2 different types of IDs. First is Unique ID, and by filtering with this one you get the same functionality as before (set by default).

By clicking the blue "#" sign right to the "ID" label you change the type of ID to Linked ID. Filtering CDRs with this type of ID will get you all CDRs that are "linked" to the selected one and you will be able a call flow where the selected CDR is included.

TIP

After making any changes to the search filter, be sure to click the search icon

Actions

Listen

Listen:

Once the 'Listen' icon is displayed next to a call record, it means that the specific call was recorded.

New interface now also have integrated recordings player, enabling users to listen PBXware call recordings directly from their browser and navigate through the recording with a simple click of a mouse. This prevents the issue users might experienced with earlier versions, as they had to find a media player that supports formats in which recordings were being downloaded.

Download recordings option is still available, in case you would like to store it on your hard drive.

Most of the modern browsers are supported (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).

TIP

By default, the sound format is available as a .gsm file. To change the recording format, go to: 'Settings: Servers: Edit: Recordings format' and select one of the available sound formats:

gsm
wav
wav49
ogg

Call

To establish a call between two PBXware extensions, all you need to provide is the caller $EXTENSION number and the $DESTINATION extension

Call

Caller

PBXware extension that will make a call

Example:

Provide any PBXware extension number here, 1001 for example

([0-9])

Destination:

Destination extension that will be dialed by the 'Caller' extension

(ex. To select a destination extension, first check the box next to a CDR record. This field will display two extensions listed under the 'From' and 'Destination' selected records)

(Select button)

TIP

After setting the 'Caller' and 'Destination' extensions, click the call icon.

Print

Check the box next to a call record and click the 'Print' button. This action will open a new pop-up window with the printing interface.

Email

Click on the 'Email' button to send all of the reports listed on the page or select a box next to a report and click on the 'Email' button to send only the selected ones

Email 1

Provide an e-mail address where the report is to be sent and click the 'OK' button to proceed or 'Cancel' to abort the email action

Email 2

Press 'OK' to email all the CDR records on the current page (even if they are not selected), or click 'Cancel' to print only the selected records

Email 3

Finally, press the 'OK' button to confirm an email action or 'Cancel' to abort the email action

CLIR

CLIR:

CLIR (Command Line Interface Record) details

(ex. Select a desired call record and click this button to view more technical details about the call. A small pop-up window will open with the data).

NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team

(Command Button)

E-mail CLIR page

This option enables you to send the current CLIR to the desired e-mail address

Copy CLIR data to Clipboard

This option enables user to copy current CLIR data to Clipboard

Delete Recording

Deletes the recorded calls. NOTE: For this command to be displayed, the appropriate enhanced service has to be set.

(ex. Select a recorded call and click this button to delete it from the file system)

(Command Button)

Download CSV:

Download CSV

Download data as a .csv (Comma Separated Value) file

(ex. Click this button to download the .csv file to your desktop)

(Command Button)

CDR Settings

Please provide a number in the 'Records per page' field

CDR Settings

Records per page:

Number of records displayed per page

(ex. When on the 'Reports: CDR' page, and this option is set to '16', the last 16 call records will be displayed. On the bottom there is a 'Page' field. Type a page number, e.g. '2', and click the 'GO' button to display the next 16 call records)

([0-9])

CLI Messages

CLI messages provide a convenient method of showing messages received from the asterisk CLI (Command Line Interface). Each message is shown in the order received and, if clicked on, will open a new browser searching www.google.com with the message content text.

Available Message types:

Notice - A notice message is simply a formal notice and does not affect the system's operation
Warning - A warning message of an issue that will not usually affect the system's operation
Error - An error message may stop or affect the system's operation in some situations

Remote Storage

PBXware Remote Storage automatically copies eligible files to a remote destination on a weekly basis. It is possible to store your data on AMAZON Simple Server Storage, Dropbox or your own FTP server. To set up remote storage, log into your PBXware, navigate to “System” menu and under “Remote Storage” Client section, click on the enable button, and from a dropdown client type list select Amazon, Dropbox or your own FTP server as a client type. If you choose amazon as a client type, you will need to add your Amazon Access Key, Access Secret, and you will have to specify your Amazon Bucket. For Dropbox you will have to connect your Dropbox account with PBXware through Dropbox code and token, and for FTP server as a client type you have to enter your ftp address, username and password.

For example we will use Dropbox. Select Dropbox as a remote storage client type and click on the “get code” button. Small popup window will open prompting you to sign in to your Dropbox account, sign in and click on “Allow” to enable PBXware Remote Storage access. Copy your Dropbox access code and paste it inside the client “Code” field inside the PBXware. Next, click on “get token” button to generate Dropbox access token. Next, under Remote Storage Settings section, select each resource that you wish to store. You can select Recordings, Voicemail, and/or Fax. If you add one by mistake, to remove it, simply click on the “X” button. Next, enter the name for your folder and select your preferred date-and-time format.

Set the maximum number of simultaneous uploads, and maximum number of upload retries in case an upload fails. Set the upload rate per seconds or leave it empty to use maximum upload speed, and under “Upload older Than” you can choose to upload files older than selected period or choose All to upload all files regardless how old they are. If you wish to remove files from the server once you have upload them to remote storage, turn on “Remove Files” option. Once done, click “Save” to apply the Remote Storage settings.

To verify the remote storage connection click on a test button. If you have entered everything correctly you will get a success message. PBXware will copy eligible files to a specified remote destination once a week, however, you can manually copy the files whenever you like by clicking the RUN button. To check if a transfer was successful, under Reports, select Remote Storage, specify date range and click on the “Search Now” button. You can also filter the results by status, by clicking the dropdown menu and checking or unchecking the box next to each status and then clicking on a search button.

Yaxxa | Customer Experience

Reports Print