Yaxxa | Customer Experience

To transfer an incoming call, you have the following options:

Attended Transfer

- After taking the call, press the Transfer soft key or *. 

- Now enter the extension number. 

- Press .

- Announce the incoming call. 

- To transfer the call, press the Transfer soft key or  *, then you can hang up.

Unattended transfer

- Press the Transfer soft key or * during an active call.

- Enter the extension number.

- Press .
- Press the Transfer soft key or *.
- Hang up.

When you want to perform a transfer during an active conversation follow the next steps: 

Answer the call by pressing the Answer soft key.

Press the Transfer soft key or the Transfer button *.

Choose the line you want to transfer to.

Confirm with  for an attended transfer. Confirm with the Transfer soft key or the Transfer button * for an unattended transfer. 

Blind Transfer

- Do not take the incoming call.
- Press the soft key Transfer or *.
- Enter the number.
- Press the Transfer soft key or *.
- Hang up to finalise the transfer.

When transferring a call that is on hold, you have the option to perform an unattended transfer by pressing the soft key Transfer, entering the number and press Transfer again. Perform an attended transfer by pressing the soft key Transfer, entering the number and pressing the  button.