In order to integrate the Microsoft Teams environment with the Yaxxa PBX Platforms, the follow instructions are to be followed:


Client Requirements:


  • Microsoft 365 tenant
  • Global Admin permissions to your Microsoft 365 tenant 
  • 1x Microsoft Phone System License add-on per tenant
  • 2x unassigned 365 user licenses (This is only required during initial setup, licenses can be unallocated during initial sync and then reallocated thereafter)
  • Microsoft Teams phone resource account license per user (Free license)
  • Yaxxa PBX tenant



Configuration Procedure:


Step 1: Confirmation that all requirements are met.

Step 2: Global Administrator to create a Microsoft Teams group on their Office 365 tenant with all users that require this service to be allocated into the group. Confirmation to be sent to Yaxxa.

Step 3: Yaxxa will create a client account on the Call2Teams Portal. An invite link will be sent to the client's Global Administrator for Admin access to the Calls2Teams Portal.

Step 4: The Global Administrator will run through the initial checks to confirm requirements are met and then run the first sync. Confirmation to be sent to Yaxxa once done.

Step 5: The Yaxxa Technical Team will configure and match the PBX user's SIP details to the users created in the Teams Group. Confirmation to be sent to the client.

Step 6: Global Administrator to run another sync.


The Microsoft Teams integration into Yaxxa's PBX Platforms is now complete. For any issues or queries, please contact the Yaxxa Customer Experience Team at the details below.