The Yaxxa Omni Dialler is available within the FreshDesk interface with the use of the Yaxxa Omni Phone Bridge app.


How to enable the Yaxxa Omni Phone Bridge within FreshDesk



Step 1: Add the Yaxxa Omni Phone Bridge app to FreshDesk (if not yet already done by your Administrator):


  • Within FreshDesk, click on the Marketplace icon on the top right and select Marketplace Apps:



  • Click on Manage Apps:



  • Select Custom Apps. Ensure that Enable App is switched on for the Yaxxa Omni Phone Bridge:



Step 2: Log into your Yaxxa Omni Account

  • The Yaxxa Omni Phone Bridge will now be accessible on the bottom right pane on every FreshDesk page. To close the window, click on the icon:




  • Sign in with your Yaxxa Omni Username, Password and Tenant ID. Click Next to login.
  • If you are unsure of your credentials, please consult your Administrator or Yaxxa Support.