Important Notice: Contact Centre Services Migration Scheduled for June 24th,


Dear Security and Technical Teams,


We are writing to inform you of an upcoming migration of our Contact Centre services. At midnight on June 24th, 2024, we will be moving the services from moon.yaxxa.co.za to omni.yaxxa.co.za.


To ensure a smooth transition, please make sure that the following ports and subnets are opened. If these settings apply to a firewall, please ensure that the policy is moved to the top of the list if it is not already there.


IP Ranges to be opened:

  • 41.198.132.0/27

  • 41.198.150.161/27 (New subnet to be added)


Ports to be opened:

  • TCP/7443

  • TCP/80

  • TCP/443

  • TCP/8091

  • TCP/7441-7443

  • TCP/6775

  • TCP/5443

  • UDP/10000-50000

  • UDP/5060

  • UDP/5061

  • UDP/5080


Please ensure that all these ports are opened and configured properly to avoid any disruptions in service.


We assure you that all security and regulatory processes will be followed throughout this migration. Our team is committed to maintaining compliance and safeguarding our systems during this transition.


Should you have any questions or require further clarification, do not hesitate to contact us.


Thank you for your cooperation.


Best regard


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